Employment Opportunity: Community & Facilities Manager

Employment Type: Full-time, salaried
Reporting to: Managing Director
Level: Management
January: February 9, 2019

MOCA Toronto reopened in its new 55,000 square foot home in the Junction Triangle on September 22, 2018. The new MOCA Toronto is a place of conversation, exchange and exploration where visitors of all ages and backgrounds can be part of a global creative moment.

MOCA welcomes visitors to three phases of exhibitions a year featuring work from Canadian and world-recognized artists that explores the themes of our time. Located on Sterling Road, in the culturally rich Junction Triangle community, the museum is housed in the historic Tower Automotive Building, a former aluminium factory known for its unique architecture.

The evolution of the Museum of Contemporary Art Toronto Canada is made possible through a unique alliance with Castle Point Greybrook Sterling Inc., public sector funders, private donors, members, sponsors and a network of cross-sectoral partners.

Position Summary

The Community & Facilities Manager is responsible for the general operations and maintenance of MOCA’s new home on Sterling Road and will act as caretaker of relationships with the museum’s sub-tenants.

Under the direction of the Managing Director, the Community & Facilities Manager will be the key relationship holder role in bridging relationships between MOCA and its sub-tenant community, including four retail and cultural partners, ensuring their operations and business objectives are supported. They will also liaise with the Automotive Building’s Facility Management company representative and external suppliers to maintain the physical condition and operation of the museum’s five floors, including the ensuring working order of security, elevators, HVAC, electrical, etc.


 Facilities Management

  • Manage overall museum facilities ensuring high standards of maintenance, security, and safety are achieved while providing the most efficient use and monetization of space and resources
  • Manage relationship with building facilities representative to facilitate day-to-day operational systems. Act as a liaison to MOCA’s building services vendors, including insurance, security and testing of alarm system, fire detection/suppression system, HVAC and mechanical systems, energy management systems and controls, lighting and lighting management system, elevators, plumbing, electrical, irrigation system, building repair and improvement, custodial services and security operations.
  • Review and evaluate current operating procedures and establish priorities in keeping with effective operations and cost factors
  • File the necessary certifications with federal, provincial and local regulatory agencies.
  • Confer with specialists to recommend operating methods and equipment to maximize cost savings, service quality and safety; ensures building supplies are ordered and stocked
  • Maintain the interior of the museum’s facility and be responsible for ensuring the work of the custodian/cleaning crew; replenish supplies; maintain inventory of equipment; cleans and maintains equipment and material used in work
  • Perform a variety of building maintenance tasks including moving furniture and equipment, managing storage, coordinating the movement and storage of oversized and off-site materials and equipment
  • Participate in the handling of first aid emergency situations, as well as evacuations and assisting staff during emergencies
  • In relation to the any Canadian Conservation Institute standards and the museum’s exhibition activities, work with Head Technician to monitor building environmental controls and trend logs to generate reports as necessary

Community Management

  • Establish and maintain a professional and collaborative working relationship with MOCA sub-tenant community by responding to all requests in a prompt and courteous manner
  • Ensure all aspects of sub-tenant lease administration, IT support, rent collection and day-to-day administrative operations are maintained and executed on a timely basis
  • Coordinate sub-tenant staff onboarding, including site tours, MOCA exhibitions training, staff introductions, etc.
  • Prepare and update collaborative agreements for sub-tenants, outlining all elements of events and creative collaborations
  • Ensure up-to-date key contact and occupant lists are shared within the MOCA team and disseminated within sub-tenants
  • Prepare changes of tenancy
  • Manage fob orders, access and key storage
  • Rentals and Event Support
  • Work with Event staff and Visitor Experience team for the planning and implementation of public programs and facility rentals; this will require some evenings and weekend work
  • Coordinate and schedule tech and install resources required for programs and events, outside of exhibitions


  • Given the above, this position is on-call to deal with any situation or emergency that may arise in connection with the facilities and responsibilities of the job
  • Performs other maintenance duties as assigned

Desired Experience and Qualifications:

  • Bachelor’s Degree or equivalent
  • Understanding of building systems and property management issues
  • Exceptional time management and prioritization skills are required to succeed in a fast-paced environment, managing multiple projects with significant responsibilities and competing priorities
  • 2+ years experience in operations, ideally in hospitality or retail
  • Experience managing stakeholder groups required.
  • Ability and commitment to learn new material quickly and upgrade skills
  • Financial literacy and business operations experience a plus.
  • Excellent interpersonal and networking skills.
  • Strong verbal and written communication skills.
  • Strong organization skills with the ability to multitask projects from start to finish.
  • Deliver results under highest expectations on time and quality.
  • Hands-on with all aspects of the daily needs.
  • Pragmatic and outcomes orientated
  • Builds trust across the organization by being a good listener and inclusively soliciting input.
  • Passion and understanding for entrepreneurial communities.

Interested candidates are invited to submit their cover letter and current CV as one document in pdf format to: humanresources@museumofcontemporaryart.ca.

We thank all applicants in advance. Only those selected for an interview will be contacted. No phone calls, please.

The Museum of Contemporary Art Toronto Canada advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.