Employment Opportunity: Commercial Operations Manager

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Employment Opportunity: Commercial Operations Manager

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The Museum of Contemporary Art Toronto Canada (MOCA) is in a defining phase of its evolution, as it moves into a landmark heritage building and advances 20 years of exhibiting, collecting and nurturing innovative contemporary art and cultural practices.

In spring 2018, MOCA will open its 55,000 square foot purpose-designed home in a former industrial space in Toronto’s Junction Triangle. The museum will function as an inclusive cultural catalyst where artists and audiences can step into a wider world of contemporary art, and be part of a global movement defined by new ideas and new forms.

 The expanded MOCA will realize its vision through three major exhibitions per year accompanied by a cohesive set of complementary programs, 20+ artist production studios and a renewed commitment to the permanent collection. The institution will be unique in Toronto for putting artists and constituents at the core of its programming, while at the same time seeking international partnerships to encourage exchange and plurality.


Position Summary

Closing: Open until filled
Effective: Immediately
Employment Type: Full-time, salaried
Reporting to: Director of Finance & Administration
Level: Management

The Commercial Operations Manager will play a critical role in overseeing the daily operations and leading the commercial activities of the museum. They will be responsible for developing and implementing strategies to optimize revenue, attendance and constituent experience as the museum prepares to open its doors in spring 2018. This is a tremendous opportunity for an entrepreneurial operations professional to maximize and strengthen the internal capacity of an emerging cultural institution, poised to expend its presence and global reach.



Commercial Services

  • Strategic management of all commercial activities at MOCA including admissions, the venue rental program, food & beverage offerings and the retail shop.
  • In consultation with the Director of Finance & Administration, proactively plan, develop & implement a commercial strategy for MOCA in order to maximize earned revenue and commercial activities, identifying new sources of revenue.
  • Facilitation of the venue rental program at MOCA by leading tours of spaces, booking/selling rentals and communicating with clients and vendors throughout the process.
  • Development and execution of all venue rental contracts and facilitation of financial transactions in conjunction with the Finance department.
  • Actively solicit new rental prospects and collaborate with the Marketing Department to develop marketing strategies and plans for the promotion of museum facilities for events.
  • Alongside the Director of Finance & Administration, oversee retail shop operations and liaise with a third party retail vendor, MOCA’s programming team and other suppliers to curate, stock and maintain shop inventory.
  • Work with the Director of Programming to develop and manage a program for MOCA editions.
  • Achieve budgeted sales targets, analyze earned revenue performance, and monitor progress against targets with a view to increasing profitability of commercial activities.
  • Contribute to the development of strategies to maximize constituent attendance.
  • Administration of all procedures and policies relating to commercial operations at MOCA.

Museum Operations

  • Management of all front-of house activities, scheduling staff/volunteers and ensuring closing of daily sales batches and reconciliation of cash receipts.
  • Responsibility for museum customer/constituent relations ensuring delivery of a high standard of service.
  • Establish a Health and Safety policy and program ensuring adherence to relevant legislation and the safety and security of MOCA’s staff, volunteers, contractors and constituents.

Facilities Management

  • Management of overall museum facilities ensuring high standards of maintenance, security, and safety are achieved while providing the most efficient use of space and resources.
  • Oversight of relationships with contractors, suppliers and outside professionals, including third party vendors providing retail operations (book and gift shop, café), sublease tenants, and security and cleaning services.
  • Internal coordination of all on-site events and venue rentals including scheduling of museum spaces and the set-up, supervision and clean-up of events.

Staff Management

  • Hire, develop, motivate, coach and manage a complete front-of-house team, including gallery attendants, retail and welcome desk staff.
  • Implementation and management of a volunteer program including recruitment, training and identification of opportunities for volunteer involvement at the museum.



Experience and Skills

  • Relevant post-secondary education, preferably in commerce, business or arts administration
  • 5+ years’ business experience managing front-of-house operations, retail or other commercial activity, ideally in a public-facing attraction or facility
  • Demonstrated experience running commercial venue rentals and providing high quality customer service
  • Highly organized with the ability to manage multiple activities at once to meet tight deadlines
  • Strong contract management and negotiation skills
  • Experience managing budgets of $100K+ and generating financial reports
  • Advanced Microsoft Office skills, experience with Tessitura considered an asset
  • Demonstrated track record in hiring, motivating and developing effective teams
  • Experience working at a multi-stakeholder not-for-profit and/or in a start-up environment is considered an asset

Additional Requirements

  • A high energy, resourceful, solution orientation with a hands-on management style.
  • Demonstrated ability to work and effectively interface with colleagues, board members, and the public. A collaborative team player.
  • Ability to operate as an effective tactical and strategic thinker yet effectively execute lower level “hands on” responsibilities; an agile problem solver.
  • Ability to remain calm and clear-headed under pressure; positive and constructive personal style.
  • A collaborative team player with excellent verbal and written communication skills.
  • Personal qualities of integrity, credibility, sound judgment and a keen interest in the mission of MOCA


Please submit applications to humanresources@museumofcontemporaryart.ca

Applications must be submitted as one pdf including a letter of motivation, a maximum two-page CV and your salary expectations. Incomplete submissions will not be considered.

Please indicate the position you are applying for in the subject line of your email.

Only those selected for an interview will be contacted, no phone calls please.

The Museum of Contemporary Art Toronto Canada advocates equal opportunity for all employees and applicants for employment and is committed to diversity in the workplace.